Frequently Asked Questions
BOOKING A FLIGHT
1. Do I need to make a reservation?
Reservations are not required but highly recommended. If you arrive at the heliport without a reservation you may have to wait for an available flight or schedule a flight later in the day. Due to limited availability we would recommend booking at least 3 days in advance. During peak times we would recommend booking further in advance due to high demand.
2. When should I book during my trip?
We would recommend booking earlier in your trip in case we need to reschedule your flight due to weather conditions.
3. Are Children Full Price?
Children are full price as due to regulations they need to sit in their own seat.
4. What is the best time of day to fly?
Any time of day is good to fly depending on the visibility. We usually recommend booking around your schedule because the visibility is unpredictable. Keep in mind that during the winter months the sun sets earlier and can affect the tour.
5. Is there a time of day my flight won’t be crowded?
Our flights are almost always fully booked. The only way to guarantee a private tour is to make a reservation for a Private Flight. This works out cheaper than buying 6 individual tickets.
6. Would you recommend I take a flight if I am afraid of flying, heights or enclosed spaces?
Taking a helicopter is an amazing experience offering breathtaking views of Dubai. However, if you are concerned about your fears of flying, heights or enclosed spaces this may not be the best option for you.
CANCELLATIONS AND RESCHEDULING
1. What happens if the visibility or weather is bad?
If there is reduced visibility, then we may still be able to fly. In the case of bad visibility we may need to cancel flights. We will do our best to notify you as soon as we know your flight will be canceled; the weather in Dubai can change quickly so this may be last minute. We will always try to reschedule your flight. If you are unable to reschedule your flight, it is fully refundable if booked through Falcon Heli Tours.
2. How bad does the weather have to be before you cancel flights?
We would like you the customer to get the best experience possible and have the best views therefore if we feel that customers will be disappointed with their tour due to the visibility we will cancel.
3. What if I need to cancel my flight?
If you need to cancel your flight, we require you to email or call our office at least 7 days in advance on +971 800 759. If you cancel your flight 6 and 4 days you will be charged a 50% cancellation fee and within 3 days there will be a 100% cancelation fee.
You can reschedule your flight at no charge if you contact us more than 24 hours in advance of your flight time.
GETTING TO THE HELIPORT
1. How do I get to the heliport?
We are located at the Atlantis Hotel helipad on The Palm Jumeirah see us on Google Maps.
2. Is there parking at the Heliport?
Yes, for your convenience there is parking right outside the terminal building.
3. What happens if I am running late?
We ask you to check-in 45 minutes prior to your scheduled flight time to ensure that all of our flights depart on time. If you are running late, we may not have you ready for your flight to depart on time and you may miss your flight. We will always do our best to accommodate you on a later flight if available; however we cannot guarantee that you will be able to fly. Please contact us on +971 800 759 as soon as you think you may be late.
1. Can I fly if I am pregnant?
You can fly if you are pregnant; we recommend checking with your healthcare provider if you have any concerns.
2. Can I fly in a helicopter if I use a wheelchair or have mobility issues?
Our staff can assist you into the helicopter and will bring your wheelchair to and from the Heliport while you are flying. You will need to be able to sit in one of the seats in the helicopter with your legs bent. Please let us know you will require additional assistance in the “Remarks” field on the booking form.
3. Can I pick my seat?
The final seating in the helicopter is determined by the weights of all passengers in the flight. You can request a seat but we are unable to guarantee your seat in advance.
4. Is there a weight limit?
The weight limit is 125kgs per passenger, passengers who weigh more than this or close to this may have to wait for a flight that can safely accommodate their weight. We cannot offer a tour if a seat belt extender is required.
DURING THE TOUR
1. Is the tour narrated?
Our pilots will do their best to point out the major sites and answer your questions, but their main focus is to keep you safe in the air.
2. Can I take my own pictures?
Due to safety precautions you may not take your own pictures while walking to and from the Heliport to the helicopter. Once inside the helicopter you can take your own pictures. Our staff will take a picture of you in front of the helicopter that can be purchased as a print or digital copy after your tour.
3. What can I take on the helicopter?